Refund Policy

Return & Refund Policy

At Zolaverni, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions outlined below.

Return Window

We offer a 7-day return policy. This means you have 7 days from the date you receive your order to request a return.

After this period, we may be unable to accept return requests, except where otherwise required by applicable law.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in its original condition.
• All original tags must be attached, where applicable.
• The item must be returned in its original packaging.
• Proof of purchase, such as an order confirmation or receipt, is required.

How to Request a Return

To start a return, please contact our customer support team at:

Email: contact@zolaverni.com

Please include your order number and a brief description of the reason for your return.

Once your request is reviewed and approved, you will receive instructions on how and where to send your item.

Items returned without prior approval may not be accepted, except where otherwise required by applicable law.

Return Address

After your return has been approved, please send your item to the return address provided by our customer support team.

Business Address (USA):

Zolaverni
30 N Gould St
Sheridan, WY 82801
United States

Please make sure your order number is clearly marked on the package.

Do not send items to this address before receiving return instructions from our customer support team.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, please contact us as soon as possible at:

Email: contact@zolaverni.com

Please include your order number and, where possible, photographs showing the issue so that we can assess the situation and work toward an appropriate resolution.

Your rights under applicable consumer protection laws remain unaffected.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Sale or clearance items designated as final sale, where permitted by applicable law.
• Gift cards, where applicable.
• Items that have been used, altered, or damaged after delivery by the customer, except where the item is defective or consumer law provides otherwise.

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Nothing in this policy limits any mandatory consumer rights that may apply to your purchase.

Exchanges

We do not currently offer direct exchanges.

If you wish to receive a different item, you may be able to return your original item for a refund and place a new order, subject to our return conditions and applicable law.

European Union Right of Withdrawal

If you are a consumer residing in the European Union and your purchase is covered by the applicable consumer protection rules, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason.

Certain legal exceptions may apply.

Where the right of withdrawal applies, statutory requirements take precedence over any shorter return period stated in this policy. Products must be handled in accordance with applicable law, and consumers may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

To exercise your right of withdrawal, please contact us at:

Email: contact@zolaverni.com

We will provide the relevant instructions for returning your order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. We aim to process approved refunds within 10 business days.

Please note that your bank or payment provider may require additional time to complete the transaction.

If you have not received your refund after it has been approved and a reasonable processing period has passed, please contact us at contact@zolaverni.com so we can assist you.

Any mandatory refund deadlines established by applicable law will take precedence over the processing estimates stated in this policy.

Contact

If you have any questions regarding returns or refunds, please contact us using the details below.

Company: Zolaverni

Email: contact@zolaverni.com

Phone: +1 307 445 9446

Business Address:

Zolaverni
30 N Gould St
Sheridan, WY 82801
United States